FAQs

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Color Variance Disclaimer: 
I have made every effort to ensure my photos are as accurate as possible as well as include multiple detailed photos of each item. However, due to the inconsistencies of the various displays on devices, the colors may vary slightly.


Why are all the listed decal dimensions approximate?

Every dimension is listed as “Approximately” to simplify the dimensions.
For example: A decal with the exact dimensions of 5.999 inches by 4.479 inches would be listed as Approximately 6”x4.5”.

 

Will vinyl only adhere to glass?
Vinyl can adhere to most clean, smooth surfaces. I do, however, recommend the majority of my decals for glass surfaces. While vinyl will adhere to other surfaces it can sometimes be a tedious task if the surface is not smooth or properly prepped for application. If you have any questions about applying to a specific surface please feel free to contact me.

 

Where do I apply my decal?
Vinyl decals are applied to the exterior of the glass window/door or surface. Each decal does come with detailed application instructions and the tools needed to properly apply your decal.

 

Are vinyl decals reusable?
No. These decals can be removed from glass but are not reusable.

 

Are your decals guaranteed?
I do not offer a guarantee with my decals.  In effort to provide a quality decal intended to be long lasting - I do provide detailed instructions, all the needed application tools, and professional grade quality vinyl is used for each decal.  However, there are circumstances behind my control that can cause a decal to prematurely lift and for these reasons I do not offer any guarantees.  
Some of these causes may be: Direct contact with high pressured water, Car washes that use scrubbing brushes that make direct contact with your decal, Direct contact from an ice scrapper, Improper application that hasn’t allowed for the decal to properly adhere, etc.  


Custom and personalized orders:
Looking to personalize a decal to fit your personal style, or in need of a different size? Contact me and I would be happy to help make the decal perfect for you.

 

I want to order a decal but don't see the color I want.
If Mrs Tollett Designs does not offer the color of decal you are looking for please reach out to me. Iam more than happy to special order a color for you.
Please note special ordering colors may cause a slight delay on shipment of your order.


Packaging:
Each decal does come with detailed application instructions and the tools needed to properly apply your decal.

 

Do you charge sales tax?
Sales tax is charged based on applicable state laws.

 

How will my order be shipped?
All orders (except for apparel) are shipped via USPS First Class Mail. Apparel orders shipping carriers may vary. All orders include shipping and tracking confirmation. 
Orders are shipped Monday through Friday - excluding holidays.
We are not responsible for delays due to USPS. Returns and/or refunds are not available due to shipping delays.
See More Shipping Information Here: Shipping Policy

 

My order was shipped/delivered to an old/incorrect address”:
Every order includes delivery confirmation to the address provided at checkout. Please make sure to update your address with your preferred payment method before purchasing. Refunds and replacements are not available for purchases sent when an incorrect address is provided.

 

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